In Tempo: December changelog

Jan 30, 2023
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Maggie Lin
Product Marketing
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Welcome to the first In Tempo of 2023! Last week, we had the entire team together in San Francisco - it’s amazing to see how much we’ve grown since our last offsite and to reflect on what we’ve accomplished and what’s ahead.

We’re energized to continue building a product that makes billing less painful and grateful to work with a team that has a ton of fun together (ask us our thoughts on The Princess Bride, decadent cakes, and mullets). Also, if you know folks interested in new opportunities, we're hiring!. 

What’s new 

See Stripe invoice status in the Metronome UI and API

We now sync invoice status changes from Stripe into Metronome. You can see the status in the Metronome UI or as part of the response when you fetch invoices from our API.  This highly requested feature helps us continue to serve as the billing source-of-truth for our customers.

With this feature, you’ll now have: 

  • A better record of customer history that’s easy to navigate and reference.
  • The ability to ping our API to see what the invoice status is and use it for downstream operations like dunning. 

Read more in our docs here.

Stripe invoice status in Metronome UI

Easily pull customer data with new API endpoints

  • List billable metrics allows you to list all billable metrics associated with a customer’s current plan. See docs here
  • Get customer by ingest alias. Easily look up if a customer exists in Metronome. See docs here
  • Get customer by Metronome ID. Quickly find customer details using a customer's Metronome ID. See docs here

Fixes and improvements 

Infrastructure 

  • We invested in upgrading and optimizing some components in our data layer, resulting in lower overall latency and higher overall success rate in our UI and API.

Documentation updates 

  • Added search to our docs site.
  • Added docs on Status codes Metronome uses to indicate whether an API request was successful or not. See docs here
  • Added docs on Security practices at Metronome. We share our fundamental principles and integration security guidelines. See docs here

Get in touch 

Enjoying our changelog? Have feedback on how we can improve it? We’d love to hear from you! To learn more about these features, get in touch with us here or reach out to your Growth representative.

Company Industry Outcome-Based Pricing Model Key Metrics for Pricing Notable Features
Salesforce (Agentforce) CRM / AI Customer Service

$2 per conversation handled by Agentforce (AI agent)

A conversation is defined as when a customer sends at least one message or selects at least one menu option or choice other than the End Chat button within a 24-hour period.

Number of support conversations handled by the AI agent

First major CRM to adopt a "semi"outcome-based pricing for AI; aligns cost with actual support volumes (clear ROI)

Addresses inefficiencies of idle licenses by charging only when value (a handled conversation) is delivered

Intercom (Fin AI) Customer Support Software

$0.99 per successful resolution by "Fin" AI chatbot - clients pay only when the bot successfully resolves a customer query

Fees accrue based on AI-solved issues

Count of support conversations resolved by the AI agent

Early adopter of AI outcome-based pricing in 2023

Lowers adoption risk by charging for resolved queries instead of a flat rate; combines usage- and value-based pricing to tie cost directly to support effectiveness.

Zendesk (AI Answer Bot) Customer Support

Per successful AI chatbot-handled resolution

No charge if the bot fails and a human must step in

Number of customer issues or tickets auto-resolved by the bot

Aimed at cost-conscious customers wary of paying for unproven AI

Aligns price with realized automation benefit; part of a broader industry shift from per-agent pricing to value-delivered pricing in support

Chargeflow Fintech (Chargeback Management)

Charges a fraction of recovered funds on chargebacks

Example: ~25% fee per successful chargeback recovery

No fees for chargebacks lost

Alert service charges $39 per prevented chargeback

Value/count of chargebacks recovered (disputes won) and chargebacks prevented (for prevention alerts)

4× ROI guarantee on recoveries

No contracts or monthly fees

Revenue comes only from successful outcomes; pricing directly aligns with merchant's regained revenue, meaning Chargeflow only profits when the client does (win-win model)

Riskified*

(source: https://www.chargeflow.io/blog/riskified-vs-forter)

E-commerce Fraud Prevention

remain fraud-free

PAYGO, 0.4% per transaction

Only charges for transactions it approves that

Number or value of approved transactions without fraud (i.e. successfully processed legitimate sales).

Provider shares financial risk of fraud with clients; pricing tied to outcome of increased safe sales

Incentivizes vendor to maintain high accuracy (they only profit when fraud is stopped)

Foster continuous improvement in their fraud-detection algorithms

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