In Tempo: November changelog

Dec 16, 2022
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0 MIN READ
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Maggie Lin
Product Marketing
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It’s the coziest time of the year - when holiday music takes over our radios, temperatures drop, and we bundle up in our favorite winter gear. Hope you’re staying warm and ready to dive into November’s product updates. 

What’s new 

New credit usage alert 

For customers with a credit model, our new alert for low remaining credit allows you to trigger an alert if a customer’s total active credit balance goes below your set percentage threshold.

For self-serve motions, create automated marketing campaigns to drive new credit purchases. For enterprise motions, notify sales and success to identify upsell and renewal opportunities. For more details, see our docs here

In addition to this alert type, Metronome supports alerting on low credit balance reached, spend threshold reached, and low remaining days in plan.

Low credit percentage alert: easily create this alert in the Metronome UI or through our API.

Expanded composite charge support for minimums

Composite charges now support modeling percentage-based and minimum charges. As a refresher, composite charges are charges that are a function of other charges. In this new release, you can now model charge, product, or product group minimums.

For example, if you have a usage-based charge that you’d like to set a minimum monthly charge of $100, you can create a minimum and point it at that charge. If usage of the charge is $80 at the end of the month, the minimum charge will be $20 to ensure the $100 minimum monthly charge is met. See our docs here

Fixes and improvements 

APIs: 

  • Get usage with paginated groups. This new usage endpoint allows clients to page through usage with no restrictions on how many group values there are. See our docs here

Business model support: 

  • Use block pricing. We define block pricing as usage-based charges that are grouped into blocks of a fixed quantity. For example, if you charge customers per 1,000 events, once they use 1,001 events, they’d need to buy the next 1000 events. See our docs here

Usability 

  • Moved from a card view to a table view of billable metrics. This increases usability for customers with a large number of billable metrics. 
  • Renamed the Overview tab to Customers in the Metronome UI to be more intuitive.

Infrastructure 

  • Fix a subtle misconfiguration of database connections, leading to much more consistent performance when fetching usage, costs, and draft invoices. 

Get in touch 

Enjoying our changelog? Have feedback on how we can improve it? We’d love to hear from you! To learn more about these features, get in touch with us here or reach out to your Growth representative. 

Company Industry Outcome-Based Pricing Model Key Metrics for Pricing Notable Features
Salesforce (Agentforce) CRM / AI Customer Service

$2 per conversation handled by Agentforce (AI agent)

A conversation is defined as when a customer sends at least one message or selects at least one menu option or choice other than the End Chat button within a 24-hour period.

Number of support conversations handled by the AI agent

First major CRM to adopt a "semi"outcome-based pricing for AI; aligns cost with actual support volumes (clear ROI)

Addresses inefficiencies of idle licenses by charging only when value (a handled conversation) is delivered

Intercom (Fin AI) Customer Support Software

$0.99 per successful resolution by "Fin" AI chatbot - clients pay only when the bot successfully resolves a customer query

Fees accrue based on AI-solved issues

Count of support conversations resolved by the AI agent

Early adopter of AI outcome-based pricing in 2023

Lowers adoption risk by charging for resolved queries instead of a flat rate; combines usage- and value-based pricing to tie cost directly to support effectiveness.

Zendesk (AI Answer Bot) Customer Support

Per successful AI chatbot-handled resolution

No charge if the bot fails and a human must step in

Number of customer issues or tickets auto-resolved by the bot

Aimed at cost-conscious customers wary of paying for unproven AI

Aligns price with realized automation benefit; part of a broader industry shift from per-agent pricing to value-delivered pricing in support

Chargeflow Fintech (Chargeback Management)

Charges a fraction of recovered funds on chargebacks

Example: ~25% fee per successful chargeback recovery

No fees for chargebacks lost

Alert service charges $39 per prevented chargeback

Value/count of chargebacks recovered (disputes won) and chargebacks prevented (for prevention alerts)

4× ROI guarantee on recoveries

No contracts or monthly fees

Revenue comes only from successful outcomes; pricing directly aligns with merchant's regained revenue, meaning Chargeflow only profits when the client does (win-win model)

Riskified*

(source: https://www.chargeflow.io/blog/riskified-vs-forter)

E-commerce Fraud Prevention

remain fraud-free

PAYGO, 0.4% per transaction

Only charges for transactions it approves that

Number or value of approved transactions without fraud (i.e. successfully processed legitimate sales).

Provider shares financial risk of fraud with clients; pricing tied to outcome of increased safe sales

Incentivizes vendor to maintain high accuracy (they only profit when fraud is stopped)

Foster continuous improvement in their fraud-detection algorithms

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