In Tempo: October & November changelog

Dec 8, 2023
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0 MIN READ
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Maggie Lin
Product Marketing
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With the end of the year upon us, it’s been a time of reflection of what we’ve achieved as a team and looking ahead to 2024. We’re grateful for the trust and partnership of our customers, the opportunity to innovate alongside them, and continue our mission of helping our customers accelerate their revenue.  

This edition of our changelog includes expanded Data Export features, advanced credit grant functionality, as well as API, webook, and UI improvements. 

What’s new 

Data Export features and improvements 

Data Export is a critical part of powering internal workflows that require up-to-date visibility and access to usage, pricing, and revenue data. We continue to invest in making your data fresher and more accessible and have shipped multiple features and improvements:

  • 8x improvement in data freshness
    Most of our tables now have data exported on a rolling basis, which means data is up to date within a 3-6 hour window. This continues to be a key area of focus and we're excited about the significant progress we've made to give internal teams access to fresh data. See our docs here for expected freshness of each data type. 
  • Export product data
    Enable teams to view your product catalog in your data warehouse. See docs here. 
  • Export credit grant ID with finalized and draft invoice line items
    Use this data to calculate credit burndown before invoices are finalized. See docs here. 
  • External invoice status added to finalized invoices
    See the status of the invoice pulled from the invoice provider (e.g. Stripe, Netsuite) directly in your data warehouse. See docs here. 
  • Invoice status added to draft invoices 
    Draft invoices are exported daily for mid-month revenue insights. Previously, an issue with a specific draft invoice would prevent the daily draft invoice export update. We have now added a draft incomplete status for for any invoices that Metronome has not fully computed. This allows us to send daily draft export updates even if a specific invoice has not been computed yet. See docs here. 
  • Expanded support for custom fields
    Custom fields are included in Plan Charges, Credit Grants, Customers, Plans, and Billable Metrics tables. See docs here. 

Credit grants displayed in embeddable dashboards  

We’ve expanded embeddable dashboards to include issued credit grants. Easily show available credits, total consumed, total expired, and amount issued to your customers for better spend transparency. See docs here.  

Example of how credit grants are displayed in embeddable dashboards 

Increased precision with mid-month credit grants 

We continue to release improvements to our advanced credit grant functionality. We’re excited to share we’ve increased the accuracy of how credit grants apply to usage for grants that start or expire mid-billing period.  

For example, if a credit grant’s effective date is Dec 11, the grant’s balance will not be applied to usage accrued from Dec 1 - Dec 10. Similarly, if a grant’s expiration date is Dec 25, it will not apply to usage accrued between Dec 25 and the end of the billing period. For existing customers, we’ll be reaching out to implement this change and you can also contact your Metronome representative to learn more.  

API and webhook improvements 

Plan details API returns overage rates 

Customers can view overage rates for custom currencies using the /planDetails API call. See docs here. 

Metronome webhooks now come from a static set of IP addresses 

For additional security in the webhook validation process, customers can create an allowlist of IP addresses that Metronome webhook notifications may come from. See the list of IP addresses here. 

UI improvements 

Events page improvements 

  • Time is now displayed in UTC, instead of local timezone to ensure consistency across Usage and Events in the Metronome UI.  
  • “Processed At” column has been added to the Events page. This allows customers to see what time events are received and processed.  

Sub-line items included in CSV downloads 

Previously, the download CSV option in the Metronome UI only showed top-level line items. We released an update to include the breakdown of all sub-line items for greater visibility for internal teams. 

Get in touch 

Enjoying our changelog? Have feedback on how we can improve it? We’d love to hear from you! To learn more about these features, get in touch with us here or reach out to your Metronome representative. 

Company Industry Outcome-Based Pricing Model Key Metrics for Pricing Notable Features
Salesforce (Agentforce) CRM / AI Customer Service

$2 per conversation handled by Agentforce (AI agent)

A conversation is defined as when a customer sends at least one message or selects at least one menu option or choice other than the End Chat button within a 24-hour period.

Number of support conversations handled by the AI agent

First major CRM to adopt a "semi"outcome-based pricing for AI; aligns cost with actual support volumes (clear ROI)

Addresses inefficiencies of idle licenses by charging only when value (a handled conversation) is delivered

Intercom (Fin AI) Customer Support Software

$0.99 per successful resolution by "Fin" AI chatbot - clients pay only when the bot successfully resolves a customer query

Fees accrue based on AI-solved issues

Count of support conversations resolved by the AI agent

Early adopter of AI outcome-based pricing in 2023

Lowers adoption risk by charging for resolved queries instead of a flat rate; combines usage- and value-based pricing to tie cost directly to support effectiveness.

Zendesk (AI Answer Bot) Customer Support

Per successful AI chatbot-handled resolution

No charge if the bot fails and a human must step in

Number of customer issues or tickets auto-resolved by the bot

Aimed at cost-conscious customers wary of paying for unproven AI

Aligns price with realized automation benefit; part of a broader industry shift from per-agent pricing to value-delivered pricing in support

Chargeflow Fintech (Chargeback Management)

Charges a fraction of recovered funds on chargebacks

Example: ~25% fee per successful chargeback recovery

No fees for chargebacks lost

Alert service charges $39 per prevented chargeback

Value/count of chargebacks recovered (disputes won) and chargebacks prevented (for prevention alerts)

4Ă— ROI guarantee on recoveries

No contracts or monthly fees

Revenue comes only from successful outcomes; pricing directly aligns with merchant's regained revenue, meaning Chargeflow only profits when the client does (win-win model)

Riskified*

(source: https://www.chargeflow.io/blog/riskified-vs-forter)

E-commerce Fraud Prevention

remain fraud-free

PAYGO, 0.4% per transaction

Only charges for transactions it approves that

Number or value of approved transactions without fraud (i.e. successfully processed legitimate sales).

Provider shares financial risk of fraud with clients; pricing tied to outcome of increased safe sales

Incentivizes vendor to maintain high accuracy (they only profit when fraud is stopped)

Foster continuous improvement in their fraud-detection algorithms

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