In Tempo: September changelog

Maggie Lin

Product Marketing

Contents

And just like that, fall is upon us! September was an exciting month at Metronome - we sponsored Kong Summit in San Francisco and had a great time meeting developers in person. We also built new features and functionality including embeddable dashboards, automated credit grants, and additional plan alerts.

What's new

Integrate embeddable dashboards into your customer-facing UI

Easily display invoice and usage data to your customers, so they can understand and monitor usage trends over time. Update the dashboard to your brand colors for a consistent user experience. Embeddable dashboards are available to all customers. Learn how to get started here.

Invoice Dashboard: view historical and current invoices.

Usage Dashboard: track usage over the past 30, 60, or 90 days.

Grant credits to customers automatically

Set up a recurring or one-time credit grant when creating a plan. This includes granting free trial credits or modeling a recurring, prepaid, credit-based business model. This feature is available to all customers. See the documentation here.

Quickly create a recurring credit grant in the Metronome UI.

Get notified when a customer is reaching the end of their plan

Create alerts that are triggered when a customer has a specified number of days remaining in their plan. This enables your go-to-market teams to create automated outreach or connect with customers to get ahead of renewal conversations. See our docs here. To get started, contact us here or reach out to your Growth representative.

View all customers included in your new alert.

Fixes and improvements

Infrastructure:

Continued investments in the scalability and reliability of our data pipelines including improvements to our deduplication process and event storage.

APIs:

Expanded endpoint functionality for /customer-alerts/list. You can now pass in your customer_id and we'll list out all the alerts and their state for a specific customer. Documentation is available here.
Fixed endpoint functionality for /costs. We've updated it so it will now generate costs based on the version of the plan the customer was on during the requested time period, rather than the newest version of the plan.

Business model support:

Delete a plan associated with a customer. This will delete the plan and void all invoices associated with that plan for that customer.

Get in touch

We’d love to hear any ideas, questions, or feedback you have! If you’re interested in learning more about these features, get in touch with us here or reach out to your Growth representative.

Company	Industry	Outcome-Based Pricing Model	Key Metrics for Pricing	Notable Features
Salesforce (Agentforce)	CRM / AI Customer Service	$2 per conversation handled by Agentforce (AI agent) A conversation is defined as when a customer sends at least one message or selects at least one menu option or choice other than the End Chat button within a 24-hour period.	Number of support conversations handled by the AI agent	First major CRM to adopt a "semi"outcome-based pricing for AI; aligns cost with actual support volumes (clear ROI) Addresses inefficiencies of idle licenses by charging only when value (a handled conversation) is delivered
Intercom (Fin AI)	Customer Support Software	$0.99 per successful resolution by "Fin" AI chatbot - clients pay only when the bot successfully resolves a customer query Fees accrue based on AI-solved issues	Count of support conversations resolved by the AI agent	Early adopter of AI outcome-based pricing in 2023 Lowers adoption risk by charging for resolved queries instead of a flat rate; combines usage- and value-based pricing to tie cost directly to support effectiveness.
Zendesk (AI Answer Bot)	Customer Support	Per successful AI chatbot-handled resolution No charge if the bot fails and a human must step in	Number of customer issues or tickets auto-resolved by the bot	Aimed at cost-conscious customers wary of paying for unproven AI Aligns price with realized automation benefit; part of a broader industry shift from per-agent pricing to value-delivered pricing in support
Chargeflow	Fintech (Chargeback Management)	Charges a fraction of recovered funds on chargebacks Example: ~25% fee per successful chargeback recovery No fees for chargebacks lost Alert service charges $39 per prevented chargeback	Value/count of chargebacks recovered (disputes won) and chargebacks prevented (for prevention alerts)	4× ROI guarantee on recoveries No contracts or monthly fees Revenue comes only from successful outcomes; pricing directly aligns with merchant's regained revenue, meaning Chargeflow only profits when the client does (win-win model)
Riskified* (source: https://www.chargeflow.io/blog/riskified-vs-forter)	E-commerce Fraud Prevention	remain fraud-free PAYGO, 0.4% per transaction Only charges for transactions it approves that	Number or value of approved transactions without fraud (i.e. successfully processed legitimate sales).	Provider shares financial risk of fraud with clients; pricing tied to outcome of increased safe sales Incentivizes vendor to maintain high accuracy (they only profit when fraud is stopped) Foster continuous improvement in their fraud-detection algorithms

We're excited to help!